Tuesday, May 19, 2020

Learner Analysis And Challenges Of Employees Essay

Learner Analysis and Challenges Because employees were hired for the LESS support group based on current project needs, they have a variety of background qualifications. As MAU expanded, it became clear that a larger support group was needed and a departmental reorganization grouped all these individuals together. Their various strengths come together to create a robust, hardworking team that has positively contributed to the LESS environment. As individuals, however, the spectrum of abilities makes it difficult to assess the full range of reasons why certain gaps in knowledge exist. Prior to writing this proposal, I administered a survey to the supervisors of twenty employees in the U.S. and U.K. As a prerequisite for the position, all employees have bachelor’s degrees and at least three years of experience in a professional or distance education environment. The survey asked supervisors to rate their employees on four skills necessary to perform the job, relevant to the top pain points this course would cover: †¢ Computer literacy: use software for daily work activities, troubleshoot advanced technical issues †¢ Information literacy (for issues requiring research): locate high-quality, relevant resources using a search engine or the department’s shared folders †¢ Customer service: acknowledge clients by responding to emails quickly, using polite language, addressing all needs/requests, and creating sociable responses †¢ Reading and writing: read and write at a collegeShow MoreRelatedLeadership Development Training Program For M M1274 Words   |  6 PagesLeadership Development Training Program for MM Moller and Maersk is a shipping and logistics company that faces a challenges with staff retention. 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